Privacy Policy

1. Introduction

Old Town Custom Pools Inc (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, schedule a service, or opt into SMS and email communications.

By using our website or services, or by opting into communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address

This information is collected when you submit forms, request a quote, schedule appointments, or otherwise contact us.

Communications and Consent Records

If you opt into SMS or email communications, we collect and maintain:

  • Your messaging preferences
  • Records of consent
  • Records of opt-in and opt-out activity

Usage and Device Information

We may automatically collect certain technical data when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Interaction data

This information may be collected through cookies, tracking pixels, and analytics tools.

Appointment and Service Information

If you schedule services with us, we may collect information related to your project, appointment details, and service history.

3. How We Use Your Information

We use your information to:

  • Provide requested services
  • Respond to inquiries
  • Send appointment confirmations and reminders
  • Send SMS and email communications that you have explicitly consented to receive
  • Improve website functionality and marketing performance
  • Maintain compliance records related to consent and opt-outs
  • Protect against fraud, misuse, and security risks

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website performance.

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

5. How We Share Information

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell your personal information.

We do not share, sell, rent, or transfer mobile phone numbers, SMS opt-in data, or consent information to third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our business, including:

  • SMS and email delivery platforms
  • Scheduling systems
  • Customer support tools
  • Analytics providers

These providers may use information only to perform services on our behalf and are contractually required to safeguard it.

Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and security of Old Town Custom Pools Inc, our customers, or others.

Business Transfers

If Old Town Custom Pools Inc is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.

Text messaging originator opt-in data and consent information will not be shared with any third parties except vendors required to deliver messaging services.

6. Your Choices

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. You will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link included in the email.

Access and Correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Age Restrictions

Our services and messaging programs are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take appropriate steps to delete that information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

If you have questions about this Privacy Policy, you may contact:

Old Town Custom Pools Inc
2790 Joe Ashton Rd
Phone: 904-295-6277
Email: jarrod@oldtowncustompools.com